• Payment is due upon completion of the installation or service.
• Payments are issued electronically by the office after completion. Installers do not collect payment on site.
• USC will text & e-mail a secure online payment link
• Accepted payment methods include ACH bank transfer and credit/debit card.
• Alternate payment arrangements may be approved by the USC office in advance.
• An invoice will be emailed and texted following completion and is due within 24 hours.
• Payment is due within 24 hours of installation. Any unpaid balance after 72 hours will incur a $25 late fee. A finance charge of 1.25% per month (15% annually) will be applied to all past-due balances until paid in full.
• We appreciate prompt payment and are happy to assist if you experience any issues with electronic payment.
• All material and installed equipment remain the property of USC until payment is received in full.
• Missed appointments or cancellations with less than 24 hours’ notice may be subject to a service charge to cover travel and scheduling costs.

Public utility lines will be marked through 811 prior to excavation; however, private utility lines are not located or marked by 811.

The homeowner is solely responsible for identifying, marking, relocating any private lines or underground obstacles prior to installation. These may include, but are not limited to, sprinkler systems, underground drainage, private electric lines, gas lines, low-voltage wiring, or similar utilities.

Any private lines that are unmarked, improperly marked, or not disclosed are installed at the homeowner’s risk. Universal Service Center (USC) is not responsible for damage, repair, or relocation of private lines encountered during excavation.

If excavation is attempted and installation cannot proceed due to an unmarked private utility, a service charge may apply.

If a sprinkler line is accidentally damaged during installation, USC can often complete common repairs at no additional cost; however, repairs cannot be guaranteed and may vary based on system type and condition.

If you are aware of private lines in the installation area, we strongly recommend having them professionally located and marked prior to scheduling installation. We recommend contacting blood hound at bhug.com.

• Installation pricing is based on typical site conditions and a visual inspection prior to excavation

• Some conditions may only be discovered after work has begun

• Unforeseen issues may include:

  • Underground obstructions (rock, debris, tree roots, old footings, utilities)

  • Unexpected soil conditions

  • Excessive groundwater

  • Safety concerns

  • Site limitations beyond USC’s control

• If USC mobilizes to the site and begins work, charges may apply for:

  • Labor performed

  • Equipment used

  • Materials utilized

  • Mobilization and site preparation

• If installation cannot be completed due to unforeseen conditions:

  • Charges are limited only to work completed up to that point

  • No charges will apply for unperformed work

• USC will:

  • Review findings with the customer

  • Discuss available options before proceeding with any additional work